Shipping policy

Shipping – Domestic US

For standard shipping, orders will be shipped within 1 business day from the time an order was placed. For faster shipping options (3-day, 2-day, 1-day), your order will be shipped the same business day if ordered before 3:10 PM PST. We offer free standard shipping to all continental US.

In the event that an item is not in stock at the time of your order, we will notify you through email. A pre-order system will also be setup 2 weeks in advance before a product is stocked so that you can reserve a purchase. Once the product is in stock, if 3-day, 2-day, 1-day shipping was selected it will be shipped the same business day. For standard shipping, it will be shipped within 2 business days.

If you provide a valid email address at the time of ordering, you will receive tracking information when the shipping label is generated. Make sure the email provided is one you will check constantly as any updates to your order will be emailed there. Paypal users who never check the email account associated with their Paypal address will miss these shipping notices, and potentially other useful emails from us regarding their orders.

If the package you receive shows visible damage, immediately photograph the shipping carton. Retain the carton until you determine whether the contents were damaged in transit. Shippers require proof of damage before paying claims.

If you are shipping to a hotel, we require that the shipping address contains both the name of the hotel and the name of the registered guest.

Shipping – International

We request that non-US customers provide a telephone number at the time of ordering. We will include this with the invoice, so the local delivery courier can contact you if necessary to coordinate delivery.

Orders are shipped within 7 business days. In the event that an item is not in stock at the time of your order, we will notify you via email. A pre-order system will also be setup 2 weeks in advance before a product is stocked so that you can reserve a purchase. Once an item is restocked it will be shipped within 3 business days.

Choose from USPS, or UPS options during check-out.

We provide all required information on the customs form, including the full value of the order. Requests to under-declare the value or "mark as gift" will not be considered.

We affix a packing slip / invoice to the outside of the box, to facilitate import processing.

If your country of residence imposes import fees, duty, or VAT, you will be charged by the carrier upon delivery. We are not experts on the import fees for every country; if you are not familiar with your country's import policies, please research the matter before placing your order.

Although USPS Priority shipments generally only take 10-14 days, long delays can be caused by the import and postal services in the destination country. These delays are beyond our control. If after 45 days the package has not been delivered, we can file an insurance claim and ship a replacement package.